Volunteering Officer

Volunteer Cornwall
Business & Management, Charities and Social Enterprise, Marketing, PR, Media & Communications, Personal Development & Relationship Management
Salary Details
£21,589 p.a. pro-rata with an essential car user allowance of £600 p.a. pro-rata
Job Type
Temporary|Part Time
Closing Date
We have an exciting post for a part time Volunteering Officer to set up, co-ordinate and deliver a new project funded by Macmillan Cancer Support which is focusing on supporting people living with cancer.

Job Description

We have offices in Truro & Redruth, either of which can be the working base for this role, however if the suitable candidate lives considerable distance from these sites, other locations can be negotiated:

  • Launch the project with a suitable PR & Marketing campaign
  • Recruit and train volunteers for this project
  • Visit homes that require practical support to assess the level of help needed
  • Identify existing volunteers in the community who could help
  • Identify community groups/churches with people who could help
  • Identify local businesses who might like to help as part of their CSR – Corporate Volunteering
  • Test alternative approaches e.g. using Volunteer Leads
  • Develop relationships with key referral sources to grow referral numbers
  • Link with existing projects
  • Produce reports and collate statistics
  • Collect feedback and produce evaluation reports
  • Attend monthly and quarterly meetings as required

The successful applicant will have a passion for making a difference to the lives of people; an understanding of the needs of people affected by cancer and strong communication skills.  Good I.T. skills are essential as is the ability to work as part of a wider team focused on improving health and care outcomes.

Access to a car to facilitate the travel requirements of the role is essential.


POST: Macmillan Volunteering Officer

JOB PURPOSE: To develop a project which will recruit, train and support volunteers (informal and formal) to provide a range of practical support to people living with cancer.  In addition, community groups and local businesses will be identified to see if they have people who could help on a one-off basis.

RESPONSIBLE TO: Projects Manager



1.       Communication

  • To build and maintain good working relationships with Macmillan Cancer Support staff, volunteers and partners in order to develop and deliver this project which supports people living with cancer.
  • To assist in the recruitment and development of formal and informal volunteers to support people living with cancer.
  • To actively promote volunteering to the community by all available means e.g. media, talks and presentations, exhibitions etc in order to recruit new volunteers.
  • To understand and proactively promote the ‘Employer-Supported Volunteering’ model and seek opportunities with local businesses to develop this further. 
  • To promote the scheme widely and ensure good news and success is shared internally and externally, including press releases and displays.
  • To use a range of PR and marketing skills to launch the project and publicise it on an ongoing basis.

2.       Information Technology

  • To make full use of technology available to support the efficient delivery of the project.
  • To provide management information as requested.

3.       Finance

  • 3.1 To work efficiently with due regard for the economical use of company time and resources.
  • 3.2 To ensure that all information is correct for the Accounts and Administration department to invoice or pay appropriate stakeholders.

4.       Administration and Organisation

  • 4.1 Ensure that all necessary paperwork is completed accurately, on time and is processed in line with our policies and procedures.
  • 4.2  To be responsible for all contract paperwork, inputting, archiving and filing.

5.       Quality Management

  • 5.1 To ensure that Volunteer Cornwall meets its contractual obligations to Macmillan Cancer Support and complies with all relevant legislation relating to our activities in line with volunteering standards.
  • 5.2 To ensure that all company policies and procedures are adhered to and set a personal example in implementing them. 
  • 5.3 To plan and prepare each volunteering session, including ensuring all necessary resources are in place and appropriate risk assessments have been conducted.
  • 5.4 To develop a practical working knowledge of the values and goals of Volunteer Cornwall and Macmillan Cancer Support in the spirit of true partnership working and be willing to undertake all other reasonable duties as directed by the Senior Manager.

6.       Data Security and Protection

  • 6.1  To quality assure the accuracy and completeness of data and information recorded on Volunteer Cornwall’s information systems.
  • 6.2 To identify and communicate areas where data quality needs to be improved, assist with the development and delivery of remedial action plans and report on progress.
  • 6.3 To support managers to address areas of persistent under-performance by assisting with the development and delivery of remedial action plans and reporting on progress.
  • 6.4 To maintain manual recording and reporting systems where automated reporting is either impractical or unavailable.
  • 6.5 To provide staff and managers with ad-hoc practical support to maintain data quality standards.
  • 6.6 To contribute to programmes and projects associated with the ongoing improvement of data quality.

7.       Values Driven Work

  • 7.1  To ensure that Volunteer Cornwall lives by its 5 underpinning values which are: To be bold and passionate, to work reciprocally and with collective purpose, promoting neighbourliness.
  • 7.2  We relate these to our daily work by being enabling, creating opportunity, innovating, providing proactive leadership and being inclusive.




Essential Skills

Key Task 1 – Communication

  • 1.1  To have excellent communication skills and an understanding of marketing techniques
  • 1.2  To have good interpersonal skills and an ability to relate to people of all ages.
  • 1.3  To have the proven ability to build and maintain effective delivery partnerships.
  • 1.4  To have experience of recruiting volunteers and/or developing projects.
  • 1.5  To be able to think creatively and problem solve.

Key Task 2 – Information Technology

  • 2.1  To have experience of ICT within the work context.
  • 2.2  To be competent in the use of Microsoft applications.

Key Task 3 – Finance

  • 3.1 To manage time and other resources effectively.
  • 3.2 To have the ability to maintain accurate and timely records.

Key Task 4 – Administration and Organisation

  • 4.1 To have the ability to maintain accurate and timely records.
  • 4.2  To have the ability to produce and maintain office systems for contract management.

Key Task 5 – Quality Management

  • 5.1 To have an understanding of the voluntary sector in Cornwall and be able to demonstrate an awareness of the needs of volunteers and clients.
  • 5.2 To have an awareness of personal responsibilities under current legislation particularly Data Security & Protection, Safeguarding and Health & Safety,
  • 5.3 To understand the risk assessment process and have experience of project planning or supervision.
  • 5.4 To have an understanding of safeguarding processes to protect Children, Young People and Families.
  • 5.5 Willing to work flexibly as a member of a team.

Key Task 6 – Data Security and Protection

  • To be able to use and maintain large information systems.
  • To be able to analyse and interpret data quality standards.
  • To be able to monitor data quality standards.

Company Description

Volunteer Cornwall is a county-wide organisation, supporting the development of people and communities through voluntary action.

Other Application Details

To apply for this position, please download the  application pack from the website www.volunteercornwall.org.uk/vacancies (or click apply to be redirected) or for a postal copy contact Tony Lawrence at Volunteer Cornwall on 01872 266999 or email Tonyl@volunteercornwall.org.uk

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