Frugi, the UK’s bestselling organic childrenswear brand, is looking for a Trade Account Administrator to join our brilliant team in Helston, Cornwall.
You’ll be passionate about delivering a stellar customer experience, which reflect Frugi’s brand values, to our valued retailers. Ideally, you’ll have a background in retail and be highly experienced in delivering gold standard Customer Service. You’ll be brimming with ideas to continue to improve our customer’s experience. You’ll be great at building close working relationships internally and externally, with strong administration and problem-solving skills. You’ll be computer literate and super organised with excellent time management skills and the ability to work in a fast-paced environment with tight deadlines.
Your Role in a Nutshell
Based at Frugi HQ, in Cornwall, your role will be to assist in all aspects of Frugi’s customer service and to assist our Business Development Managers (BDM’s) in taking care of our highly treasured Key Account and Trade customers, making sure they are engaged and receive great customer service.
Your Key Responsibilities
Deliver Great Service
Deliver outstanding customer service to all our Frugi customers (Key Account and Trade).
Be competent in the standard operating procedures within the department.
Work with meticulous attention to detail.
Day to Day work
This changes on a daily basis and is ever growing as Frugi continues to grow.
Setting up Key and Trade accounts ensuring all settings are correct depending on their location.
Processing orders, either by portal, Spreadsheet, Paper or website.
Processing product information sheets, trackers.
Inputting orders online and into back office system.
Managing stock reconciliations and invoicing.
Amending orders for customers.
Calculating shipping costs.
Dealing with multiple currencies.
Taking phone calls, delivering to the most relevant person and department.
Processing returned stock and exchanges.
Dealing with customers’ queries, by email and telephone.
Contacting customers as necessary to chase up pre-orders for forthcoming seasons and to chase payment.
Ultimately, taking responsibility for a Key account and working closely with a Business Development Manager for that Key / Trade Account to receive and enter orders, progress and increase revenue from each account by whatever means necessary.
Supporting your appointed Business Development Manager with administrative tasks as necessary.
The Business Needs
The business is split into 2 main seasons per year, which require a highly organised manner of work, to ensure that all the stockists receive their stock at the time and date on which they requested it and that it is paid for, by
Ensuring orders are correct and assigned to the correct season.
Dealing with customer requests, changes and payment terms.
Chasing payments where necessary and taking card payments.
Adhering to the credit policy for stockists.
Being sales minded and upselling Frugi products where possible.
Flexibility with assisting at trade shows and showrooms both in the UK and Europe.
‘Can do’ attitude of helpfulness, with the ability to get stuck into projects.
Excellent communicator in the spoken and written word, with accuracy and great attention to detail.
A European language would be highly desirable, but not essential.
Computer literacy, with a willingness to learn new skills and adapt as the business grows.
Super organised with excellent time management skills and the ability to work to tight deadlines.
Able to work under pressure to get stock to our stockists and deal promptly with customer queries.
Communicate effectively (written and verbally) with customers and staff at all levels.
Able to have a laugh with the team and enjoy light hearted office banter!
Frugi is the UK’s bestselling organic childrenswear brand, proving that ethical and organic clothing can be bright, beautiful and successful! The company was born in 2004 and continues to grow at 25% every year, selling through a rapidly expanding network of over 500 stockists in more than 25 countries worldwide.
We strive to be ethical in everything we do, each year donating 1% of our turnover to our Little Clothes BIG Change charity project which includes a children’s charity, the Cornwall Wildlife Trust and an orphanage in India.
We have been earmarked by The Sunday Times Fast Track Ones to Watch list, received GOLD in the Healthy Workplace Awards, expanded to more than 100 permanent team members with even more joining us for our busy seasons, grown our turnover to £12m, donated over £500k to charity, and eaten a lot of pasties (and cake!).
We strive to be the most fun, desirable and trusted clothing brand on the planet, but this is only the start of it…
Other Application Details
What’s in it for you?
We’re offering a full time, 12 month fixed-term contract.
We’ll invest in you with a competitive salary
We’ll support your ongoing professional development with bespoke learning initiatives and training opportunities.
We offer fabulous career progression - as we grow, you’ll grow too!
If we have a good year, we’ll share our profits with the team.
To help save for your future you can join our company pension scheme.
We’ll give you a whopping 60% discount across our fantastic range.
We’ll invite you to take part in our award-winning health & wellbeing activities.
We hold regular team events organised by our very own Frugi Fun Committee.
We offer a dynamic, innovative and exciting environment to work in.
How to Apply
Send your CV and a covering letter stating why you are exactly the right person to join our team to firstname.lastname@example.org. Your covering letter is the perfect opportunity to showcase your personality and understanding of all things Frugi – so go for it!!
Closing date: 29th February 2020. We’ll be interviewing as we go along, so the role may close earlier than advertised. The early bird catches the worm!
Important: All applicants must have the right to live and work in the UK at the time of submitting your application; unfortunately, Frugi are not licensed to sponsor overseas workers.