Software Support Technician

Organisation
FibreCRM
Reference
VAC-4180
Sector
IT & Information Services
Location
Penryn
Salary Details
Competitive
Job Type
Permanent
Closing Date
22/11/2018
This is a new, interesting and key role which is designed to offer support not only to external clients who need assistance with their CRM system, but also to assist the Head of IT with generic IT engineering and infrastructure requirements.

Job Description

As a member of the Customer Success Team, your role will primarily be the first point of contact/first-responder to incoming client support tickets, queries in respect of CRM tools, and guiding customers (over the phone) to facilitate solutions as and when a challenge arises.

The responsibilities of the Software Support Technician will include:

  • System Upgrades (Server & CRM)
  • Responding to Server Issues
  • Liaising with our Server Supplier Support Desk
  • Responding to Incoming Customer Contact (Phone and Email)
  • Day to Day IT Maintenance Tasks
  • Product Testing

Skills and Attributes:

  • Previous/Current Experience within a Technical/IT Support role
  • Strong technical Awareness and “Know-How”
  • At least one of your past roles should be Technical/IT focused, with some level of customer engagement
  • You will need to be comfortable when engaging with internal and external customers/partners
  • A superb telephone manner, and an ability to remain patient and supportive in the most challenging of scenarios – is essential
  • Strong grammatical and written communication skills

The role will be based in our offices within Tremough Innovation Centre in Penryn (Cornwall), within the superb surroundings of the University campus. In normal circumstances you will work standard office/business hours (in line with Accountancy practices, who represent the core of our primary customer base).

Company Description

FibreCRM delivers cutting edge sales and marketing systems for many different types of businesses, specialising in accountancy firms. The company strives to make data easier to manage, bringing systems together and creating solutions so that businesses can manage their customer relationships better.

Other Application Details

If you have the skills, experience and passion for this role – we`d love to hear from you!

To apply, please attach your CV and a cover letter outlining why you are suitable for the role.

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