Project Manager

Organisation
FibreCRM
Reference
VAC-2471
Sector
Business & Management, IT & Information Services
Location
Falmouth, Cornwall
Salary Details
Competitive
Job Type
Permanent
Closing Date
04/01/2018
FibreCRM is looking to employ a Project Manager to take responsibility for ensuring that software solutions purchased by customers are delivered above expectation, on time and within budget.

Job Description

The Role:

  • Plan development projects and oversee delivery
  • Implement robust testing environment and release schedules
  • Ensure legislative compliance by all staff, subcontractors and end clients
  • Consult and advise prospective clients on CRM and associated services
  • Identify issues/pains and bring to light better working practices

Nature of work undertaken:

The project manager should pride themselves with having a healthy balance of looking at process in detail whilst at the same time being able to see the bigger picture and how one action can affect an overall project.

This role will involve working very closely with a small knit team where communication with the sales and marketing and technical support teams is critical. The successful candidate will work within a small but growing business and will to be an adaptable and self-motivated person with an ability to quickly analyse and address the business needs of clients as well as spotting opportunities where it is possible to add value with further support from FibreCRM. They will need to be resourceful and able to confidently tackle challenges as they arise and will need to be a strong and confident communicator who enjoys an outward facing role working directly with clients.

There will be an element of travel and overnight stays which could account for 20% of the time.

Personal skills:

Essential Requirements:

  • Clear and confident communicator with excellent customer service skills
  • Comfortable dealing with clients at all levels within an organisation and be inquisitive with customers in order to ensure that their needs are best met
  • Demonstrable experience of managing and delivering software-related IT projects
  • A methodical, practical and analytical approach to solving customer problems

Desirable Requirements:

  • Experience of MS Project, Workflow
  • Experience of writing and delivering project briefs
  • Knowledge of CRM Systems
  • Good presentation skills

Company Description

FibreCRM delivers cutting edge sales and marketing systems for many different types of businesses, specialising in accountancy firms. The company strives to make data easier to manage, bringing systems together and creating solutions so that businesses can manage their customer relationships better.

Over the next few years FibreCRM is set to continue to dominate this sector with its leading CRM solution and a position has become available for a bright and enthusiastic individual who can help project manage product development, delivery and compliance.

Other Application Details

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