Product Specialist x2

Organisation
FibreCRM
Reference
VAC-4524
Sector
IT & Information Services
Location
Penryn
Salary Details
Competitive
Job Type
Permanent
Closing Date
31/08/2019
We are recruiting for two Product Specialists to join our growing team.

Job Description

Our Product Specialist(s) will be responsible for giving customers an excellent CRM experience, providing training, support and generally maximising their use of our powerful product – and will require the following skills and attributes:

Essential:

· Strong communication skills
· Ability to demonstrate and train (either in person, over the telephone or by screen sharing technology)
· Ability to absorb user requirements and translate back to: a) the customer in plain English and b) the Software Development team
· Patient and happy to deal with users of all abilities
· Comfortable liaising with stakeholders and end users at all levels

Desired:

· Familiarity with CRM software
· Experience in gathering client requirements and creating requirements specifications for the configuration of software solutions
· Business analysis and elicitation of requirements

Company Description

FibreCRM delivers cutting edge sales and marketing systems for many different types of businesses, specialising in accountancy firms. The company strives to make data easier to manage, bringing systems together and creating solutions so that businesses can manage their customer relationships better.

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