People & Culture Coordinator

Human Resources & Recruitment
Helston, Cornwall
Salary Details
£22,000 - £25,000
Hours of work
37.5 per week
Job Type
Closing Date
To help recruit and maintain a happy, healthy, productive and well looked after the Frugi Group workforce (including Frugi and TotsBots), by delivering a comprehensive, efficient and professional generalist HR service to all managers and staff.

Job Description

Key Responsibilities

  • Be highly visible and accessible with in the business, acting as the first point of contact for all employees and resolving 1st line queries in a customer focussed and timely manner.
  • Provide accurate and sound advice to employees and manager, as required, on our policies and procedures.
  • Ensure an open policy to all employees and find ways to make them feel at ease to discuss more sensitive issues.
  • Act as a role model; inspire others and project the company values in all that you do.
  • Maintain accurate, up-to-date HR systems and employee records by preparing, processing, scanning and filing documentation relating to employee changes/issues in a timely manner, while ensuring confidentiality and 100% accuracy at all times.
  • Manage all employee administration throughout their lifecycle with the company, including onboarding, amendments to terms and conditions of employment, benefits, reference requests, leaver correspondence and creation and maintenance of employee files.
  • Administer the recruitment process end to end, including opening a vacancy, preparing documentation, placing adverts, processing applications, liaising with candidates and their representatives, liaising internally with hiring managers, agencies, scheduling interviews, closing the vacancy and evaluation.
  • Coordinate and manage offers of employment and the employee on-boarding process, including creating job offers, contracts, background checks and delivering inductions and GDPR training, etc.
  • Coordinate the Performance & Development review process, including communicating with managers and employees, creating letters, filing reviews and collating any changes to details.
  • Ensure that relevant probation reviews have been completed for all new staff.
  • Coordinate activities identified in the annual training programme and organise training courses as required, using both internal and external resources.
  • Assist with the administration of any benefit schemes.
  • Manage some formal HR processes, i.e. investigations, flexible working requests, etc, as required.
  • Provide support to the Head of People & Culture for more complex HR processes, meetings, or consultations with effective minute taking.
  • Lead and champion our award winning the Healthy Workplace Scheme, organising and promoting an engaging program of events and eliciting support and attendance internally.
  • Play and active role in the Fun Committee, assisting with and attending company wide events.
  • Assist with the measurement of employee satisfaction and identify areas that require improvement.
  • Support with projects and employee initiatives to drive and support employee engagement.
  • Compile, analyse and present key HR data, for example staff metrics, holiday data, sickness absence, turnover data, providing ad hoc reports as required.
  • Continuously evaluate current systems, policies and core HR processes, making recommendations to improve and streamline while ensuring compliance and managing risk.
  • Play an active role in the creation and implementation of new procedures and systems to achieve long term business plans and a smooth HR operation.
  • Remain up to date with the changes in relevant employment legislation, procedures and practices.
  • Draft new policies, identifying relevant research, best practice and relevant legislation.
  • Manage the upkeep of the People Book, making updates as required.
  • Provide administrative support and undertake individual ad-hoc HR related projects as directed by Head of People & Culture.

General responsibilities

All Frugi Group employees are required to ensure that they:

  • Communicate effectively with other team members and provide feedback where necessary.
  • Treat all colleagues, customers and fans with dignity and respect.
  • Maintain records as appropriate and ensure all related documents are filed in an orderly manner.
  • Maintain and update records relating to working practices and procedures for use by other team members.
  • Travel to industry events or business events where applicable.
  • Pursue continuing professional development in relation to the role and its duties and responsibilities as agreed through appraisals or at other times.
  • Undertake ad hoc assignments from time to time and other duties as requested by management.
  • Understand and ensure the full observation of your contract of employment, the companies operating procedures and policies and its health and safety obligations.
  • Have a good understanding of Corporate Social Responsibility and propose ways in which you and your team can make a positive impact.
  • Ensure ethical and sustainable values are maintained at all times.

Frugi’s Vision & Values

  • Our Vision: Building a colourful future by being the most fun, desirable and trusted clothing brand on the planet.

Our Values:

  • Positively colourful, clever design
  • Full of beans, kids being kids!
  • One family changing the world

Individual Capabilities

  • You’ll be passionate about good HR practice and keen to develop your career further in this field.
  • You will have demonstrable experience in a similar HR generalist role with proven experience managing a wide variety of HR processes independently.
  • You’ll be CIPD qualified to at least level 3 or above.
  • You’ll demonstrate a good broad knowledge of employment law and keep yourself up to date with legislative changes.
  • You’ll have excellent interpersonal skills, a high level of tact, diplomacy and discretion, and the ability to establish effective working relationships with staff at all levels.
  • You’ll have the ability to influence and build effective working relationships across the business.
  • With good written and verbal communication skills you’ll be able to communicate to diverse range of people clearly and effectively.
  • Being a self starter who is adaptable, flexible and committed, you’ll have the ability to work autonomously and manage your own workload.
  • You’ll be process driven with a knack for improving efficiencies and streamlining processes where possible.
  • You’ll demonstrate excellent attention to detail, with high levels of numeracy and literacy and maintain high standards, 100% accuracy and absolute confidentiality in all situations.
  • You’ll be super organised, methodical, with excellent time management skills and the ability to work to tight deadlines while maintaining a positive can-do attitude.
  • You’ll act with professionalism and integrity.
  • Your IT skills will be excellent in Outlook, Excel (advanced level preferred), Word, PowerPoint and SharePoint.




Company Description

Frugi is the UK’s bestselling organic childrenswear brand, proving that ethical and organic clothing can be bright, beautiful and successful! The company was born in 2004 and continues to grow at 25% every year, selling through a rapidly expanding network of over 500 stockists in more than 25 countries worldwide.

We strive to be ethical in everything we do, each year donating 1% of our turnover to our Little Clothes BIG Change charity project which includes a children’s charity, the Cornwall Wildlife Trust and an orphanage in India.

In 2019 we partnered with TotsBots with whom we share the same values and principles around ethics and sustainability. Through this partnership we are able to bring the Frugi, TotsBots and Bloom & Nora brands together, expanding our product offering and our team.

We have been awarded 3 Queens Awards, been earmarked by both the Best Companies 'Ones to Watch' list and The Sunday Times Fast Track 'Ones to Watch' list, received GOLD in the Healthy Workplace Awards for 3 consecutive years, expanded to more than 100 permanent team members with even more joining us for our busy seasons, accelerated our turnover year after year, donated over £850k to charity, and eaten a lot of pasties (and cake!).

We strive to be the most fun, desirable and trusted clothing brand on the planet, but this is only the start of it…

Other Application Details

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