Marketing and Communications Executive

Sail Lofts - St Ives
Leisure, Tourism, Hospitality & Sport, Marketing, PR, Media & Communications
St Ives, Cornwall
Salary Details
Circa £18,000 per annum, pro rata
Hours of work
Full-time or Part-time hours considered
Job Type
Permanent|Part Time
Closing Date
St Ives’ most sought after award winning luxury accommodation provider Sail Lofts has an exciting opportunity to join its vibrant team by the sea in a multi-faceted guest-facing role.

Job Description

Delivering Customer Value Through Marketing & Communication

The position is a brilliant opportunity for a committed and ambitious person, and will see the right candidate grow and develop management skills, marketing expertise and customer service confidence within the five star tourism industry.

The ideal person for this role will be an excellent communicator in all senses with experience in a customer facing role, a dynamic problem solver, self motivated, highly organised, have an eye for detail in administration, and a willingness to go the extra mile, along with the ability to see the bigger picture.

Day to day duties for this role will include:

  • Dealing with guest queries, enquiries and bookings
  • Overseeing and managing seasonal initiatives to aid in guest satisfaction
  • General office administration
  • Working with the team to implement sales strategies
  • Implementing marketing activity in line with the marketing plan
  • Updating the company website and ensuring all content is current and up-to-date
  • Ensuring social media is carried out line within Sail Lofts guidelines

Part of the position will be to look at ways in which the business attracts new customers and researching, developing and innovating the way in which the business communicates to its guests, from initial interactions on the website to engaging guests during their stay, to post departure follow ups.

Desired skills

  • Knowledge of Adobe InDesign and Photoshop
  • Understanding of Wordpress or similar CMS systems
  • Experience of SEO
  • Social Media Experience

The position will demand a team player with a keen eye for detail, project management skills, ability to stick to deadlines, and a strong guest orientated focus.

Company Description

Sail Lofts - St Ives comprises of twelve luxury self-catering apartments located in the heart of St Ives with onsite booking office delivering concierge services. Luxury and personal service is at the heart of this business and the on-site team pride themselves on the attention to detail and the service levels they provide to their guests, many of whom return year after year.

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