Leasehold and Service Charge Administrator

Coastline Housing Limited
Charities and Social Enterprise, Construction and Property
Salary Details
Circa £21,000 per annum, pro-rata (£10.91 per hour)
Hours of work
18.5 hours per week
Job Type
Permanent|Part Time
Interview Date
25/07/2022 (Anticipated)
Closing Date
Coastline’s Leasehold and Service Charge team is responsible for the post-sales management of shared ownership, leasehold and freehold property accounts, including income recovery and management. This is a part-time role administrative role.

Job Description

Leasehold and service administrator

Redruth area

  • 18.5 hours per week – agile working and homeworking are encouraged. The shift pattern will be arranged with the successful candidate.
  • This role pays circa £21,000 per annum, pro rata (£10.91 per hour) dependent on skills and experience.
  • Coastline’s Leasehold and Service Charge team is responsible for the post-sales management of shared ownership, leasehold and freehold property accounts, including income recovery and management.
  • As leasehold and service charge administrator, you’ll be responsible for allocation and management of Coastline’s garages and supporting the team with general administrative tasks.
  • The successful candidate will have great attention to detail, enjoy learning new skills and be comfortable with a fast-paced and varied role. A full driving licence and a basic DBS check are required for this position.

Company Description

Coastline Housing is an independent Cornish charitable housing association owning and managing 5,000 homes.

The housing crisis means the challenge we face is enormous. Only one in ten of homes in Cornwall is an affordable home. Private rents and house prices are unaffordable to most, trapping families in poverty.

Coastline exists to help solve this crisis. To provide housing for those in need, to help improve the neighbourhoods that people live in, and to provide services that improve the quality of our customers’ lives.

In 2021 Coastline was named the eighth fastest growing association in terms of building new affordable properties. This is the fourth year in a row that Coastline appeared in the top 10 fastest growing housing associations list published by Inside Housing. Across the last 12 months we invested £34.5 million, including almost £3 million of grant from local and central government, in developing homes for Cornwall.

We have committed, with our partners, to building no less than 1,200 new affordable homes between 2021 and 2025 to help families and individuals struggling with housing.

Coastline’s mission, should you choose to accept: to provide great homes and great service. For that, we need great people. Could you be just who we're looking for?

It’s great you’re thinking of joining us. At Coastline we have a set of strong values focused on:

• Putting our customers first
• Openness, honesty and accountability
• Striving to be the best, and
• Valuing each other

We won’t take up your time recounting Coastline’s history or listing the tasks associated with the job. That’s what our website and role profile is for - if you want to work here, we’re sure you’ll read them.

What we wish to highlight here is much more important: a clear understanding of Coastline as an employer and the expectations we have of our colleagues. We want the best person for the role; to ensure Coastline is right for you and you’re right for us. If you’re looking to make a difference in a progressive, forward-thinking company, with opportunities to develop a worthwhile career, Coastline is the place for you.


Other Application Details

Coastline offers a fantastic benefits package, which includes the following:

  • Enhanced holiday of 33 days including bank holidays (prorated for part-time roles)
  • An annual performance-related bonus of up to 5%
  • A healthcare cashback scheme
  • A high street discount scheme
  • A Cycle to Work Scheme
  • The option to purchase additional annual leave
  • A free Headspace Wellbeing mobile app
  • Pension contributions of up to 8.3%
  • Optician’s and dentistry benefits
  • Complementary therapies, counselling, chiropody treatments and health assessments
  • A virtual GP service, consultations and diagnostic tests
  • Vaccinations, flu jabs and prescriptions through the company
  • A baby bonus
  • Our Employee Assistance Helpline
  • And there’s a flat-rate corporate bonus, too

We also offer trained mental health first aiders and wellbeing champion groups; continuous training and development; family-friendly socials, such as barbecues, picnics and fundraising events; and employer-supported charity and volunteer days.

With an Investors in People Silver accreditation and a top 75 placing in the Sunday Times’ best not-for-profit organisations to work for, Coastline is a growing company with a strong reputation.

So: Do you have the right attitude? Do you share our values and goals? Can you complement our diverse team; can you add value and bring something different to the party? If you answered yes to these questions, we’d love to hear from you.

Please note that although we have indicated the closing date below, in the event we receive enough applications we may close the vacancy at an earlier time. We would encourage you to submit your application as soon as you can.

  • Anticipated closing date: 11 July 2022
  • Anticipated interview date: 25 July 2022
  • To make an application please click 'register and apply' or 'login and apply'.


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