IT Support

Classic Cottages
IT & Information Services
Helston, Cornwall
Salary Details
up to £19,000 per annum
Job Type
Closing Date
You’ll be working as part of a small team in Helston to support our systems, staff and customers.

Job Description

You will be responsible for recording, investigating and prioritising support requests for a range of desktop and web applications as well as supporting our growing infrastructure. We love to exceed our customer’s expectations and well managed, imaginatively developed systems and infrastructure are fundamental to achieving this.

Primary Activities:

  • Provide technical assistance and support with hardware, software and other IT related issues.
  • Manage new user setup and IT onboarding.
  • Manage IT Asset lifecycles, including machine deployment, software installation and decommissioning.
  • Monitor and install security software / updates/ firmware across various systems.
  • Help administer Active Directory, Office 365 and other business productivity tools.
  • Help administer and support our in-house phone systems.
  • Create and maintain documentation and user guides.
  • Provide assistance with other IT projects as required

Essential Criteria:

  • Have a good instinct for troubleshooting and diagnosing issues with computer networks, Microsoft Windows, Server and Office products.
  • Ability to record issues accurately and communicate effectively.
  • Have good technical and non-technical communication skills.
  • An understanding of computer networking.
  • Full driving license - due to the travel requirements of the role.

Company Description

We are a leading UK Holiday Company enjoying a period of rapid development through acquisitions and organic growth. Privately owned and established for over 40 years, we continue to thrive on innovation; a love of where we live and the desire to provide great service to our owners and guests.

Other Application Details

What's on offer:

  • A basic salary up to £19,000 per annum
  • Performance related bonus scheme.
  • 28 days holiday, increasing with each year of service up to 33 days.
  • Company pension.
  • Training and Skills Development Opportunities.
  • Discounts on holidays in our properties.

We are looking for someone who has a passion for technology and a commitment to developing their expertise. If this sounds like you, please apply online and attach CV and covering letter.

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