This will primarily involve managing those front of house tasks normally associated with running a multi occupied business facility.
These tasks include, but are not limited to, the meeting and greeting of customers and visitors and managing parking and access arrangements, managing visiting contractors and suppliers whilst ensuring compliance with local Health and safety procedures and assisting when necessary in the set up and hospitality delivery of catering to customer internal events.
You will interface between customers, partners and colleagues, responding in an effective and timely manner to day to day operational enquiries and requests, escalating to the Business Operations Manager where necessary, in line with service needs.
You will be responsible for overseeing the induction of Innovation Centre customers to the office environment, including setting up IT accounts, ID card access, printer access, phone access and other appropriate duties. You will respond to customer queries and take appropriate steps to ensure these are dealt with in a timely manner.
You will also be responsible for maintaining day-to-day office needs such as stocks of stationery and publicity material, checking incoming post and maintaining kitchen supplies. To deal with correspondence, enquiries, and emails, making decisions within broad and varying frameworks, as to the required action, managing this action when necessary e.g. drafting correspondence.
You will be able to demonstrate high levels of customer service either in an existing or previous role.