Front of House Supervisor

Red Hotels
Business & Management, Leisure, Tourism, Hospitality & Sport
Mawgan Porth Newquay, Cornwall
Salary Details
£18,500 rising to £19,500 after probation
Hours of work
40 hours per week including weekends
Job Type
Closing Date
Front of House Supervisor supports and is responsible for day to day delivery of both Reservations and Reception aspects, supervise and develop the team assuring consistent attention to detail and deliver the warm Scarlet hospitality.

Job Description

Front of House Supervisor

The Scarlet Front of House Team do things a little differently, providing a unique guest experience with outstanding attention to detail in every telephone and email reservation, right the way to waving the final goodbye.

The role of Front of House Supervisor is to support and be responsible for the day to day delivery of both Reservations and Reception aspects of Front of House, supervise and develop the team assuring consistent attention to detail and deliver the warm Scarlet hospitality at all times.

Key responsibilities include:

  • Support reception and reservations function
  • Perfecting guest journey
  • Room and rate management
  • Overseeing responses for telephone calls and emails
  • Upselling of all associated hotel services
  • Managing guest feedback
  • Assisting with team recruitment, training and development
  • Rota planning

The best applicant will have hotel reservations or reception experience as well as sales experience.  Also essential is a warm, friendly telephone manner, the ability to positively respond to customer feedback and a natural passion for hospitality.

Excellent verbal and written English, numeracy, computer literacy in Outlook, Word and Excel and the ability to learn how to use an in-house computer system. Education at degree level would be desirable but not essential

Company Description

Scarlet is set into the clifftop above Mawgan Porth beach in North Cornwall and is 1 of 2 hotels in the group, Red Hotels. Owned by the same family, they are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

The Scarlet was opened in 2009, a groundbreaking design built to the highest eco standards. Both the interior and exterior design of the Scarlet embraces the building’s stunning cliff top location and reflects its natural environment through the sensuous use of materials and design.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team. 

Other Application Details

We offer:

  • £18,500 per year (rising to £19,500 after probation)
  • Permanent contract for 40 hours per week
  • 28 days holiday per year
  • Free meals whilst on duty
  • Hotel tips

After probation:

  • A free experience to stay in the hotel and eat in the restaurant
  • Cashback scheme for wellbeing
  • Many more perks

After 1 year of service:

  • Up to 3% company matched employee contribution to a pension scheme
  • One additional day of annual leave
  • Opportunity to apply for a grant to learn something new

Wish you were here? Please use the “apply” link to answer qualifying questions and attach your CV with covering letter.

Direct applications only. You will need to confirm that you are eligible to live and work in the U.K.

Closing Date is Tuesday 31 July 2018

Start Date - this position is available immediately

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.

Please click apply to be redirected to the Scarlet Hotel recruitment system.

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