1. Provide advice to householders on domestic energy efficiency, damp, mould and temperature management via the Community Energy Plus helpline, events, talks to user groups, email and post.
2. Deliver basic energy advice directly to fuel poor households. To include:
a. identifying where energy efficiency and insulation measures are required
b. assessing the adequacy of existing heating systems, which may include consideration of connection to the gas network if appropriate and accessible
c. making tariff comparisons
d. providing advice about smart meters
e. identifying opportunities to maximise household income
f. addressing fuel debt
g. making referrals for fire safety checks
3. Carry out in-depth energy assessments, either in the home or virtually via video calls to assist them to take steps to improve their living conditions. Where due to client vulnerabilities only remote engagement is feasible, assessments and support will be delivered virtually via phone, video and internet channels.
4. Provide in-depth support and advocacy to vulnerable households. This includes signposting, referrals and helping customers to apply for financial assistance (e.g. heating and insulation grants, Warm Home Discount scheme, fuel debt clearance), advocacy support for householders facing complex energy issues, and coaching clients on how to manage their heating system, take meter readings, switch energy supplier and control energy bills.
5. Produce personalised action plans for clients and follow-up to ensure actions are understood and taken. Active case management, potentially over several months in some cases, will be required. Further follow up will also collect output data for reporting and evaluation.
6. Ensure that information and data entered into Community Energy Plus’ customer relationship management system is accurate and efficiently maintained.
7. Contribute information for project newsletters and communications, including social media.
8. Provide information for regular reports to project funder.
9. Maintain an up to date working knowledge of fuel poverty, energy efficiency and sustainable energy matters and keep relevant information, literature and documentation available for review.
10. Ensure that knowledge of the details of grant bodies, other funding sources and organisations providing complementary services is up to date and locally relevant.
11. Attend and contribute to events, displays and presentations.