Energy Advisor/Caseworker

Community Energy Plus
Agriculture, Animals & Plant Resources, Banking & Finance, Business & Management, Charities and Social Enterprise
Truro, Cornwall
Salary Details
£21,758/OF5 rising to £22,369/OF6
Hours of work
37.5 hrs/week
Job Type
Interview Date
22/09/2021 (Anticipated)
Closing Date
CEP are looking for a Energy Advisor/Caseworker based in Cornwall to join their team to deliver effective advice on energy efficiency and energy bill management to help householders achieve warmer healthier homes; and deliver case work

Job Description

1.    Provide advice to householders on domestic energy efficiency, damp, mould and temperature management via the Community Energy Plus helpline, events, talks to user groups, email and post.

2.    Deliver basic energy advice directly to fuel poor households. To include:

       a.    identifying where energy efficiency and insulation measures are required

       b.    assessing the adequacy of existing heating systems, which may include consideration of connection to the gas network if appropriate and accessible
       c.    making tariff comparisons
       d.    providing advice about smart meters
       e.    identifying opportunities to maximise household income
       f.    addressing fuel debt
       g.    making referrals for fire safety checks

3.    Carry out in-depth energy assessments, either in the home or virtually via video calls to assist them to take steps to improve their living conditions. Where due to client vulnerabilities only remote engagement is feasible, assessments and support will be delivered virtually via phone, video and internet channels.

4.    Provide in-depth support and advocacy to vulnerable households. This includes signposting, referrals and helping customers to apply for financial assistance (e.g. heating and insulation grants, Warm Home Discount scheme, fuel debt clearance), advocacy support for householders facing complex energy issues, and coaching clients on how to manage their heating system, take meter readings, switch energy supplier and control energy bills.

5.    Produce personalised action plans for clients and follow-up to ensure actions are understood and taken. Active case management, potentially over several months in some cases, will be required. Further follow up will also collect output data for reporting and evaluation.

6.    Ensure that information and data entered into Community Energy Plus’ customer relationship management system is accurate and efficiently maintained.

7.    Contribute information for project newsletters and communications, including social media.

8.    Provide information for regular reports to project funder.

9.    Maintain an up to date working knowledge of fuel poverty, energy efficiency and sustainable energy matters and keep relevant information, literature and documentation available for review.

10.    Ensure that knowledge of the details of grant bodies, other funding sources and organisations providing complementary services is up to date and locally relevant.

11.    Attend and contribute to events, displays and presentations.

Company Description

Community Energy Plus is a multi-award winning charity that has been delivering sustainable energy projects and advice since 1998. Our mission is to tackle climate change, promote sustainable energy and reduce fuel poverty. Our team has extensive experience of providing specialist outreach support to over 320 community energy projects; we have secured over £2.1m for community projects towards a total value of over £4.4m.

Other Application Details

To make an application, please visit the Community Energy Plus website where you can complete the application form and equalities monitoring form and send to for the attention of Dr Tim Jones.

For any enquiries relating to this post, please contact Dr Tim Jones at

We are unable to respond to every application. Applicants who will be offered an interview will be contacted by email. Interviews will be held on Wednesday 22nd September 2021.

Communications from recruitment agencies will not be accepted.

The deadline for applications is 5pm, Sunday 19th September 2021

Click APPLY now where you will be redirected to an external site to make your application.

Register  |  Login

European Union - European Regional Development Fund