Digital Account Manager

Organisation
HookedOnMedia
Reference
VAC-5068
Sector
IT & Information Services, Marketing, PR, Media & Communications
Location
Truro, Cornwall
Salary Details
£28,000.00-£32,000.00 per year
Hours of work
Monday to Friday
Job Type
Permanent
Closing Date
06/05/2021
This is a great opportunity for someone who is proactive & keen to make a difference through developing client relationships. You play an integral role in delivering fantastic work for HookedOnMedia's clients.

Job Description

You will have an understanding of marketing & digital marketing, and be comfortable liaising with clients as well as working collaboratively with a multi-skilled team to effectively manage projects from briefing to asset delivery on time and to a high standard.

Main Responsibilities:

  • Act as the first point of contact for a number of key clients and own the client journey
  • Understand the client's objectives and provide consultation on how we impact them.
  • Successfully onboard new clients, and build proactive, long-lasting relationships.
  • Be the voice of the client for internal teams
  • Clear communication to both clients and internal teams on project status is a crucial part of the role.
  • Growth and retention of existing accounts.
  • Regular reporting of campaign performance and ROI.
  • Ongoing development and improvement of the campaign delivery processes.

What We Are Looking For:

  • Proven and demonstrable account management experience
  • Knowledge of SEO/PPC/Social media Campaigns.
  • Marketing qualification preferred – degree or CIM Professional Diploma or higher.
  • Experienced in marketing and account management.
  • Accuracy and attention to detail.
  • Excellent communications skills
  • The ability to work under pressure and meet deadlines.
  • The ability to work as part of a team.
  • Flexibility and quick thinking.
  • Experience of working in an agency.

General:

  • Take ownership of the service delivery process and ensure that all processes are followed diligently, including:

Client Meetings.

  • Commercial understanding meetings.
  • Internal Kick-Off Meetings.
  • Monthly Reporting.
  • Ad hoc client meetings with the BDM when opportunities have been identified.
  • Look for growth in existing accounts, identify up-sell and cross-sell opportunities.
  • Gain regular testimonials from successful client campaigns.
  • Promote HookedOnMedia through social channels, webinars, networking events and speaking engagements should it be required.

What's on Offer:

  • A competitive salary.
  • Flexible hours.
  • Central Truro office space (when restrictions allow).
  • Riverside location.
  • Dynamic, innovative & exciting environment to work in.
  • Company Laptop.
  • Remote working 2 days per week.
  • Christmas office closure.

Company Description

HookedOnMedia is a leading digital marketing agency, with skills covering technical, creative, and strategic campaigns to deliver stand-out results for our clients.

We are a group of talented online marketeers, hard-working but also a fun and friendly workplace. We believe every individual has the potential to make a real difference.

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Other Application Details

To make an application, please click Register and Apply or Log in and Apply and submit your CV and covering letter, explaining your suitability for the role. 

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