Digital Account Manager

IT & Information Services, Marketing, PR, Media & Communications
Truro, Cornwall
Salary Details
£28,000.00-£32,000.00 per year
Hours of work
Monday to Friday
Job Type
Closing Date
This is a great opportunity for someone who is proactive & keen to make a difference through developing client relationships. You play an integral role in delivering fantastic work for HookedOnMedia's clients.

Job Description

You will have an understanding of marketing & digital marketing, and be comfortable liaising with clients as well as working collaboratively with a multi-skilled team to effectively manage projects from briefing to asset delivery on time and to a high standard.

Main Responsibilities:

  • Act as the first point of contact for a number of key clients and own the client journey
  • Understand the client's objectives and provide consultation on how we impact them.
  • Successfully onboard new clients, and build proactive, long-lasting relationships.
  • Be the voice of the client for internal teams
  • Clear communication to both clients and internal teams on project status is a crucial part of the role.
  • Growth and retention of existing accounts.
  • Regular reporting of campaign performance and ROI.
  • Ongoing development and improvement of the campaign delivery processes.

What We Are Looking For:

  • Proven and demonstrable account management experience
  • Knowledge of SEO/PPC/Social media Campaigns.
  • Marketing qualification preferred – degree or CIM Professional Diploma or higher.
  • Experienced in marketing and account management.
  • Accuracy and attention to detail.
  • Excellent communications skills
  • The ability to work under pressure and meet deadlines.
  • The ability to work as part of a team.
  • Flexibility and quick thinking.
  • Experience of working in an agency.


  • Take ownership of the service delivery process and ensure that all processes are followed diligently, including:

Client Meetings.

  • Commercial understanding meetings.
  • Internal Kick-Off Meetings.
  • Monthly Reporting.
  • Ad hoc client meetings with the BDM when opportunities have been identified.
  • Look for growth in existing accounts, identify up-sell and cross-sell opportunities.
  • Gain regular testimonials from successful client campaigns.
  • Promote HookedOnMedia through social channels, webinars, networking events and speaking engagements should it be required.

What's on Offer:

  • A competitive salary.
  • Flexible hours.
  • Central Truro office space (when restrictions allow).
  • Riverside location.
  • Dynamic, innovative & exciting environment to work in.
  • Company Laptop.
  • Remote working 2 days per week.
  • Christmas office closure.

Company Description

HookedOnMedia is a leading digital marketing agency, with skills covering technical, creative, and strategic campaigns to deliver stand-out results for our clients.

We are a group of talented online marketeers, hard-working but also a fun and friendly workplace. We believe every individual has the potential to make a real difference.



Other Application Details

To make an application, please click Register and Apply or Log in and Apply and submit your CV and covering letter, explaining your suitability for the role. 

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