Customer Support Technician

Organisation
Hotel Perfect
Reference
VAC-4658
Sector
Education & Training, IT & Information Services, Leisure, Tourism, Hospitality & Sport
Location
Penryn
Salary Details
£18,000 - £20,000 per annum (starting salary)
Hours of work
37.5 hrs per week
Job Type
Permanent
Closing Date
31/12/2020
Working within the Customer Support team, handling the delivery of support to our customers of our suite of software hospitality products, including Channel Management, and in time Direct Online Bookings.

Job Description

We are looking for a focused individual with good communication skills, attention to detail and a passion for software delivery and support.

You would be working within the Customer Support team handling the delivery of support of our suite of software hospitality products, specialising in the delivery of our Integrated Channel Management projects; and in time Direct Online Booking engines.  We will provide full training and mentoring.

This role would suite an applicant that enjoys working with software and concurrent projects, and has an aptitude to continually learn our software products.

If you're successful, your future work day could be in a role that provides great job satisfaction, a network of friendly but focused colleagues; and excellent facilities such as an on site cafe, restaurant and gym. Apply today!

Key Responsibilities:

  • Supporting customers remotely  
  • Project Management of Integrated Channel Management, from start to customer acceptance and go live.
  • Remotely support to our outbound training team.
  • Promote additional products and services to our customers.

Essential Skills and Experience:

  • Highly confident in using computer software programs
  • Confident and professional manner on the telephone and in person
  • Good attention to detail numerically and visually
  • Excellent project and task management

Desirable Skills and Experience:

  • Experience working in a hotel environment
  • Experience in ecommerce/web design
  • Experience working with Hotel Perfect V5
  • Experience working with EPoS
  • Knowledge of Channel Management and OTAs.

Package

Salary: £18,000 to £20,000 
37.5 hours per week, plus emergency cover on a rota basis
28 days holiday allowance, including bank and public holidays (holiday increase with length of service)
NEST Pension Scheme
Employee social events

Company Description

Hotel Perfect is a well-established and successful software development company providing technology solutions and services to the hospitality industry.

Our clients range from small boutique hotels to large, independent hotel groups, to resorts and spas.

We provide a range of software products, from the Property Management System to Direct Online Bookings, EPoS and Channel Management; plus many APPs.

Supporting our customers for almost three decades now, we have grown to support over 1000 users all over the UK from the tip of Cornwall to the Highlands of Scotland.

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