Customer Success Manager

Organisation
MY Compliance Management
Reference
VAC-5380
Sector
Education & Training, IT & Information Services, Personal Development & Relationship Management
Location
Roche, St Austell
Salary Details
Up to £24,000
Hours of work
39
Job Type
Permanent
Closing Date
31/10/2021
We are looking for a number of Customer Success Manager’s to join our growing team in Roche, Cornwall. If you love speaking to people, helping find solutions to problems and are professional and friendly this may be your perfect job!

Job Description

Daily responsibilities include:

1. Checking in with your customers on the phone and on MS Teams to make sure they are happy and are getting the best out of their software

2. Supporting clients to ensure they continue to renew their contracts each year

3. Running training sessions with new and existing clients to enhance their experience

4. Looking for opportunities to nurture growth with each customer

There are also opportunities to come to trade shows, exhibitions, and our annual user conference.

This is a role you can really make your own and we are happy to support our team with what ever growth they would like to pursue.

About you

This role will suit someone who is comfortable to chat with people from all walks of life and picks up the phone easily.

Good knowledge of Microsoft software such as Outlook, Teams, Word and Excel would be really handy as we use these daily.

We will of course provide full training on our own products but a good background or understanding of software such as CRM’s, SaaS systems, finances packages etc would be advantageous.

Other good things we are looking for include:

  • Excellent time management skills
  • Great verbal and written communication
  • Customer focussed
  • Previous experience of working in B2B support
  • Sociable (for nights out with the team!)

What we can offer

We offer a competitive salary circa £24k per year + bonus + commission + all of the below

  • 28 days holiday (including bank holidays)
  • An extra 1 day holiday every 2 years
  • Extra Days off over Christmas
  • Annual bonus
  • Pension and reward scheme
  • Opportunity to earn commission too!
  • Feel valued as a team member and not a number.

Additional pay:

  • Bonus scheme
  • Commission pay
  • Retention bonus
  • Yearly bonus

Benefits:

  • Casual dress
  • Company events
  • Company pension

Company Description

We are a growing software company specialising in business compliance (it’s more fun than it sounds!).

Starting in 2015 we have gone from strength to strength and now need more help to manage our expanding customer base around the world.

We provide a family like workplace which is both fun and rewarding providing a different challenge every day.

We are keen to support the continual improvement of all our team and are always open to their requests for training and learning even if they are not core to their roles.

Other Application Details

Click REGISTER AND APPLY or LOGIN AND APPLY where you will be able to register and complete your application. 

We would really value a covering letter with your application so please send one along with your CV.

 

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