Customer Services Executive

Hydrospares (Isell Ltd)
Sales, Business Development & Purchasing
Redruth, Cornwall
Salary Details
£18,000 per annum
Job Type
Closing Date
We are looking to appoint an efficient and organised Customer Services Executive to join our small but extremely fast –paced office.

Job Description


This is an exciting role for a technically minded person who has the ability & willingness to learn a broad range of products and understand their application within spas & pools.

You will be responsible for administering the sales process from start to finish, demonstrating strong problem-solving, technical ability and product knowledge with the aim to offer outstanding customer care & increase sales.

Example Duties:

  • Dealing with product queries and providing product information and support via phone, email and online chat.
  • Dealing with general customer queries whether that be about finding products on the website or concerns about the delivery of an order.
  • Processing orders & taking payments over the phone & occasionally face to face.
  • Preparing quotes using our back office system.
  • Helping customers sign up for a log in account on the website.
  • Ensuring that all customers are completely satisfied at all stages including follow up phone calls.
  • Pitching in with general admin duties.
  • Helping to man trade shows & exhibitions.
  • Calling up trade account holders on a regular basis, building up a relationship & generating repeat orders.

Essential Skills

  • A strong work ethic and the ability to use your own initiative in a small, busy office / team.
  • Excellent administration, IT and organisational skills - This may come from previous experience within a busy sales or project environment.
  • An aptitude for technical / product knowledge and the desire to continually develop & learn.
  • Strong attention to detail and the patience to work through relatively complex problem solving at times.
  • Good communication skills and the ability to build good working relationships with customers and third-parties.
  • Excellent customer care skills, high level of verbal communication & written skills
  • Self-starter with an appetite for delivering excellence in all they do.

Desirable Requirements:

  • Technically minded person with the ability & willingness to learn
  • Experience working within a small team
  • Experience in the spa and pool industry is not essential although would be useful.
  • Use of E-commerce back office systems, CMS (Content management systems) CRMs (Customer relations management) Outlook, Word & Excel.
  • Full clean driving licence

The successful person will be a key part of the Hydrospares team and be responsible for working directly with customers to ensure that they get the very highest level of customer services / product advice.

For the right candidate this is an exciting opportunity to become a key part of a rapidly growing business with huge potential. The candidate will gain considerable insight into online retail and gain good technical understanding of spa & pool components.

Company Description

Isell Ltd is a growing family business established in 2005, with a background in luxury Spa bath manufacture. The company also runs a number of other successful E-commerce websites. is a growing company providing spare parts, equipment and accessories for Hot Tubs, Spas, & Pools. Established in both the business to consumer market & the trade sector.

Other Application Details

To apply, please attach your CV and a cover letter explaining why you think you are suitable for the role. 

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