Customer Services Executive

Organisation
Hydrospares (Isell Ltd)
Reference
VAC-2510
Sector
Sales, Business Development & Purchasing
Location
Redruth, Cornwall
Salary Details
£18,000 per annum
Job Type
Permanent
Closing Date
22/01/2018
We are looking to appoint an efficient and organised Customer Services Executive to join our small but extremely fast –paced office.

Job Description

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This is an exciting role for a technically minded person who has the ability & willingness to learn a broad range of products and understand their application within spas & pools.

You will be responsible for administering the sales process from start to finish, demonstrating strong problem-solving, technical ability and product knowledge with the aim to offer outstanding customer care & increase sales.

Example Duties:

  • Dealing with product queries and providing product information and support via phone, email and online chat.
  • Dealing with general customer queries whether that be about finding products on the website or concerns about the delivery of an order.
  • Processing orders & taking payments over the phone & occasionally face to face.
  • Preparing quotes using our back office system.
  • Helping customers sign up for a log in account on the website.
  • Ensuring that all customers are completely satisfied at all stages including follow up phone calls.
  • Pitching in with general admin duties.
  • Helping to man trade shows & exhibitions.
  • Calling up trade account holders on a regular basis, building up a relationship & generating repeat orders.

Essential Skills

  • A strong work ethic and the ability to use your own initiative in a small, busy office / team.
  • Excellent administration, IT and organisational skills - This may come from previous experience within a busy sales or project environment.
  • An aptitude for technical / product knowledge and the desire to continually develop & learn.
  • Strong attention to detail and the patience to work through relatively complex problem solving at times.
  • Good communication skills and the ability to build good working relationships with customers and third-parties.
  • Excellent customer care skills, high level of verbal communication & written skills
  • Self-starter with an appetite for delivering excellence in all they do.

Desirable Requirements:

  • Technically minded person with the ability & willingness to learn
  • Experience working within a small team
  • Experience in the spa and pool industry is not essential although would be useful.
  • Use of E-commerce back office systems, CMS (Content management systems) CRMs (Customer relations management) Outlook, Word & Excel.
  • Full clean driving licence

The successful person will be a key part of the Hydrospares team and be responsible for working directly with customers to ensure that they get the very highest level of customer services / product advice.

For the right candidate this is an exciting opportunity to become a key part of a rapidly growing business with huge potential. The candidate will gain considerable insight into online retail and gain good technical understanding of spa & pool components.
 

Company Description

Isell Ltd is a growing family business established in 2005, with a background in luxury Spa bath manufacture. The company also runs a number of other successful E-commerce websites.

Hydrospares.co.uk is a growing company providing spare parts, equipment and accessories for Hot Tubs, Spas, & Pools. Established in both the business to consumer market & the trade sector.

Other Application Details

To apply, please attach your CV and a cover letter explaining why you think you are suitable for the role. 

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