Customer Services Administrator

Job Description

Working as part of a small friendly team you will be first point of contact for our customers.

The role will be based in our spacious, newly refurbished offices in Bodmin, Cornwall. There will be the opportunity for some travel to promote the company and its products at shows and events and to work with our key clients. 

The Company is undergoing a period of strong growth and this is the perfect time to join.

Principal activities of the role are:

• Being first point of contact with Customers on the phone and email
• Processing customer orders
• Dealing with Export customers shipping arrangements
• Preparing management reports
• Liaising with the field sales force

The successful candidate must have the following essential qualities:

• Strong attention to detail
• Strong IT Skills
• Experience in a customer service environment
• Excellent time management skills
• Excellent communication skills
• Ability to work well in a small team

Desirable qualifications and experience:

• Knowledge and experience of Horse Riding
• Experience of working with sales order processing systems.

In return you will be rewarded with:

• Competitive salary based on skills
• Training and development
• 25 days holiday

Company Description

For more than thirty years Woof Wear has been at the forefront of equestrian protection and our products are valued equally by leisure riders and professionals.

Protection by design is our mantra and having the highest quality as standard at an affordable cost is a key philosophy. Great care is taken to ensure that every product meets tough international quality standards.

Having design and development at the heart of the brand, Woof Wear offer products that are hard-wearing and easy to care for and will be a staple part of kit for many years to come.  We have enthusiasm about the latest technology - we love to try out new materials and to embrace knowledge from different sporting disciplines in order to offer the best possible protection for customers and their horses

We see it as an essential part of our business to listen to our customers, and to implement suggestions from everyone out there ‘in the wild’. By incorporating testing and feedback from riders at local and international level, we develop trusted, practical and comfortable products for horse and rider.

From our offices in the beautiful Cornish countryside, we not only manage the design and development but also the delivery of goods all to destinations across the UK and internationally.

Through sponsoring equestrian organisations, teams and individuals we are able to contribute directly back into equestrian sport.

We are continually trying our best to become a sustainable business and operate in as environmentally friendly way as possible.

Other Application Details

Closing date for applications 30th April 2021 but we wish to fill the post as soon as possible. 

To make an application, please click Register and Apply or Log in and Apply and submit your CV and covering letter, explaining your suitability for the role.