Customer Service Coordinator

Moose Toys Ltd
Engineering, Manufacturing & Processing
St Columb Major
Salary Details
Hours of work
Full Time
Job Type
Closing Date
Moose Toys, an award-winning global toy business, based 10 minutes from the Cornish coastline is looking for an experienced Customer Service Coordinator with German plus English language skills to join our growing team.

Job Description

The Role  

This position is an integral part of these Moose values and is responsible for providing the highest level of Customer Service to Moose consumers who have purchased our award-winning products. Proactively reviewing and responding to all their enquiries in a timely and efficient manner via our in-house ticketing system and by phone.


Experience & Qualifications

  • English plus German language skills
  • Previous experience in an office-based customer service role
  • Excellent customer service and communication skills
  • Extremely IT literate (Email and Excel essential)
  • Outstanding attention to detail and accurate reporting
  • Willingness to resolve anomalies through investigation and problem solving


Perks & Benefits

This is an exciting opportunity to join our friendly, innovative, and collaborative team. Full training and induction will ensure you have the very best ‘Flying Start’ to Moose Toys.

We are a family who prides ourselves on valuing team members. Offering a fun, energising, motivating environment with great benefits and recognition programs including:

  • Hybrid work from home policy (2 days per week)
  • Flexitime
  • Wellbeing program
  • Gym & Cycle Scheme
  • Free eye test vouchers
  • Bring your pet to work days
  • Employee of the Month & Year awards
  • Lively social event calendar to include; beach BBQ’s, Ice cream vans, family friendly events and epic Christmas parties! 
  • Opportunity to join our charity and sustainability teams with paid volunteer leave or become a champion for diversity and inclusion via our D&I committee.
  • Every Moosie has Megamoose potential in our eyes and we have a range of programs to drive your continuous professional development.

Company Description

At Moose we are all about bringing the Superhappy and the WOW to everything we do, and we are Super proud to be recognised by Great Place To Work as being one of the:

  • UK’s Best Workplaces 2022
  • UK’s Best Workplaces for Women2022
  • UK’s Best Workplaces for Wellbeing 2022

Not to mention all our fabulous global toy industry awards, most recently Creative Toy of the Year for our Magic Mixies Magic Cauldron, (TOTY) awards – otherwise known as the Oscars of the Toy Industry. # Innovation powerhouse

Other Application Details

We value diversity of thinking and the benefits this brings:

At Moose we create a place where all employees are respected and valued for who they are, feel a stronger sense of belonging, have a voice, and can be their true selves.

We demonstrate kindness- treating others the way we want to be treated. We are all about welcoming your wacky, weird and wonderful self at work. We have each other's backs, supporting each other with no politics or personal agendas.

Visit for more information on our amazing brands and people.

  • If this position sounds of interest, we’d love to hear from you! APPLY today!
  • Please submit your cover letter and CV to include details of your salary expectation, notice period and skill levels of languages written and spoken.
  • Closing date: 31/08/2022
  • To make an application please click 'register and apply' or login and apply'

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