Community Outreach Worker

Charities and Social Enterprise, Health & Social Care
Salary Details
Hours of work
35 hours, Monday to Friday 9am-4.30pm
Job Type
Closing Date
We are seeking a person with enthusiasm for delivering high-quality services to children and adults living with sight loss. We are an award-winning charity aiming to inspire individuals to improve their wellbeing, self-confidence and independence.

Job Description

We are seeking a people person with ideas and enthusiasm for delivering high-quality services to children and adults living with sight loss. We are an award-winning dynamic charity that provides a range of social, development and employability-related activities to enable and inspire individuals to improve their wellbeing, self-confidence and independence.

The role

You need to be a team player but can also work on your own initiative. You need proven networking and negotiating skills, a creative approach to problem-solving and excellent planning and administration skills. You will work collaboratively with other organisations to deliver integrated sight loss services to assist individuals in their physical, social, emotional and daily life skills development. You will have excellent communication and customer service skills with the confidence to demonstrate specialist tech equipment and promote independent living. You will be based in Truro and spend time out and about across Cornwall, at events and visiting clients at home. You do not need any experience of sight loss; we are interested in your transferrable skills and provide full training so no previous experience is necessary.

Duties and responsibilities

  • Demonstrate daily living aids and equipment to assist with new ways to carry out old skills such as cooking
  • Provide information on specialist equipment such as talking clocks, modified kitchen appliances and adapted computers
  • Provide information on magnifying aids and enhanced lighting, and guidance on how to make best use of any remaining vision
  • Explain the full range of iSightCornwall services
  • Conduct home visits to people with sensory impairment and design and co-ordinate the implementation of person-centred support plans to promote self-confidence and independent living
  • Support and work with partners e.g. JobCentre Plus to provide employment guidance and training people into work
  • Support to those losing their sight who are already in employment, to help them retain their jobs, and
  • Work with employers in respect of reasonable adjustments for visually impaired staff e.g. equipment requirements and technology training
  • Represent iSightCornwall at workshops, exhibitions and events to promote the Service both at the Centre and out in the community
  • Demonstrate assistive technology available through iSightCornwall to those visiting the Resource Centre in Truro and / or during visits to service users in their own homes and advise on its suitability
  • Arrange pop-up days in local community’s ensuring our services are locally based
  • Assist with the training and development of iSightCornwall volunteers in the development of our hospital information desks
  • Form effective working relationships with local and national charity workers, statutory workers and those working/volunteering for other agencies in the field of sensory impairment
  • Liaise with social services teams, as well as with ophthalmologists, orthoptists, optometrists and other professionals
  • Link with affiliated iSightCornwall activity clubs, ensuring volunteers and service users are always informed of what the charity is doing
  • Advocate with other agencies/organisations on behalf of service users when required
  • Discuss the pros and cons of registering as blind
  • Inform about leisure facilities, such as talking books and newspapers and social clubs, for people with visual impairments.
  • Provide emotional support - offering empathy and encouragement.
  • Be an active member of the iSightCornwall team in terms of the approach adopted to service delivery and development
  • Record and process information on the charity’s Customer Relationship Management (CRM) system
  • Assist the Director of Operations to gather and process data to facilitate performance monitoring and evaluation of the service.
  • Operate in accordance with all iSightCornwall policies and procedures appertaining to this role
  • Any other tasks commensurate with this role and the needs of the Charity

Skills Required

  • Communication - Clear written and verbal communication skills. Active listening skills. Negotiating and influencing skills. Attention to detail. Ability to communicate professionally with external parties and members of the public.
  • Thinking Style - Uses creativity to unblock barriers. Good use of initiative and intuition. Flexible and adaptable in style. Drive and motivation. Evidence of interest to learn and succeed.
  • Working with others - Good at relationship and network building. Ability to handle challenging interpersonal situations and potential conflict. A welcoming and approachable style. Able to build positive working relationships with people from all walks of life. Ability to work independently. Ability to inspire and support others through change. Ability to undertake work in a sensitive, participative and ethical manner.
  • Time management - Being able to plan ahead, meet deadlines whilst also able to work in a constantly changing environment. Ability to prioritise and work under pressure.
  • Driving licence and access to a vehicle
  • Strong IT skills

Personal qualities

  • Proactive and solution focused team member
  • Flexible, and willing to work in the fast-paced and constantly changing environment
  • Conscientious and responsible
  • Support and enthuse others and maintain a professional image

Company Description

iSightCornwall are the first centre of resource for all in Cornwall and the Isles of Scilly who are affected by sight loss, whatever their age, circumstance or condition.

Here at iSightCornwall, we care passionately about helping anyone living with a visual impairment and have done ever since our foundation in 1856 when the charity supported Cornish miners. We are ready and willing to afford them support and encouragement to lead active, independent, and involved lives, at home, in the workplace, in their education, and by no means least, in their social lives.

Our dedicated and professional team is ready to help everyone living with sight loss, whether recent or longstanding, sudden or gradual, for the person directly concerned and for family members, friends and colleagues who are affected by these changes too.

We will also do what we can to help people deal with the environmental, societal and financial repercussions that often ensue. We understand the complexities and life-changing nature of sight loss and the range of essential equipment available, not forgetting that sometimes even the smallest things can make a world of difference.

Other Application Details

For more information about the role or to download an application form please click apply to visit our Vacancies page.

If you would like to apply, please send your completed application form to Katherine Bagshaw at (please note CVs will not be accepted).

The closing date is 9am 26 February 2019. We’ll be interviewing as we go along, so the role may close earlier than advertised.




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