We are seeking a people person with passion and enthusiasm for delivering high quality services to vulnerable people. You need to be a team player but can also work on your own initiative. You need proven networking and negotiating skills, a creative approach to problem solving and excellent planning and administration skills.
As a Community Development Officer, you will provide outreach support services to people with sight loss across Cornwall. You will work collaboratively with voluntary and statutory sector partners, alongside volunteers, to deliver integrated sight loss services within local communities, which are more easily accessible. You will have excellent communication and customer service skills with the confidence and ability to work on your own initiative.
Duties and Responsibilities
- Demonstrate daily living aids and equipment to assist with new ways to carry out old skills such as cooking
- Provide information on specialist equipment such as talking clocks, modified kitchen appliances and adapted computers
- Provide information on magnifying aids and enhanced lighting, and guidance on how to make best use of any remaining vision
- Explain the full range of iSightCornwall services
- Conduct home visits to people with sensory impairment and design and co-ordinate the implementation of person-centred support plans to promote self-confidence and independent living
- Support and work with partners e.g. JobCentre Plus to provide employment guidance and training people into work
- Support to those losing their sight who are already in employment, to help them retain their jobs, and work with employers in respect of reasonable adjustments for visually impaired staff e.g. equipment requirements and technology training
- Represent iSightCornwall at workshops, exhibitions and events to promote the Service both at the Centre and out in the community
- Demonstrate assistive technology available through iSightCornwall to those visiting the Resource Centre in Truro and / or during visits to service users in their own homes and advise on its suitability
- Arrange pop-up days in local community’s ensuring our services are locally based
- Assist with the training and development of iSightCornwall volunteers in the development of our hospital information desks
- Form effective working relationships with local and national charity workers, statutory workers and those working/volunteering for other agencies in the field of sensory impairment
- Liaise with social services teams, as well as with ophthalmologists, orthoptists, optometrists and other professionals
- Link with affiliated iSightCornwall activity clubs, ensuring volunteers and service users are always informed of what the charity is doing
- Advocate with other agencies/organisations on behalf of service users when required
- Discuss the pros and cons of registering as blind
- Inform about leisure facilities, such as talking books and newspapers and social clubs, for people with visual impairments.
- Provide emotional support - offering empathy and encouragement.
- Be an active member of the iSightCornwall team in terms of the approach adopted to service delivery and development
- Record and process information on the charity’s Customer Relationship Management (CRM) system
- Assist the Director of Operations to gather and process data to facilitate performance monitoring and evaluation of the service.
- Operate in accordance with all iSightCornwall policies and procedures appertaining to this role
- Any other tasks commensurate with this role and the needs of the Charity