Business Services Assistant

Business & Management
Penryn, Cornwall
Salary Details
£20,000 per annum
Closing Date
Over the past 12 months Ultramed’s business has begun to really take off so they are looking for an exceptional, self-motivated individual to be their Business Services Assistant.

Job Description


Working closely with the Operations Lead, you will be part of a small team who will steer the business into and through its next exciting stages.  As well as having outstanding communication skills and a very positive attitude, you will have tons of initiative, excellent computer skills, and a head for efficient systems and processes.

If you are also a determined, organised, accurate and inquisitive character, this could be the perfect next job for you.

Main duties and responsibilities:

To undertake and be responsible for a wide range of day to day administrative duties including maintaining customer records and acting as customer liaison, in line with Ultramed’s strategic and corporate objectives. More specifically:

  • Provide administrative support to the Ultramed office including collecting and distributing post, filing, managing emails and answering telephone calls
  • Undertake day to day communication with customers including reviewing operations and resolving issues
  • Maintaining and updating the Customer Relations Management (CRM) system and reporting
  • Validate invoices and enter into accounting system
  • Arrange meetings and conferences including booking travel and accommodation as necessary
  • Set up webinar demonstrations including agreeing timings and ensuring connections in place
  • Monitor use of UltraPrep products and prepare reports
  • Liaise with suppliers
  • Attend staff meetings, prepare and distribute agendas, take minutes
  • Maintain positive and proactive relationships with staff, stakeholders and customers
  • Liaise with key personnel as required
  • To be fully committed to the whole-team approach to Company business

Required Personal skills, qualifications and competencies:

Essential Requirements:

  • Educated to A level or equivalent experience
  • Excellent IT skills and willingness to learn new programs
  • Excellent customer relationship skills in particular on the phone and via email
  • Highly organised and methodical, able to maintain a wide and varied workload, keeping on top of deadlines and timelines and adhering to company policies and procedures
  • Ability to prioritise own workload in correlation with the work allocation and priorities of the whole team
  • Flexible approach to changing priorities and tasks required of the role including willingness to undertake further training and development as required and as the company expands
  • Excellent written and verbal communication skills with internal and external partners
  • Ability to use initiative to problem solve to work autonomously and as part of a team
  • Confident and articulate in in presenting information, material and personal views

Desirable Requirements:

  • Willing to cross cover roles with/for colleagues to ensure required outcomes are achieved
  • Previous experience of administrative responsibilities requiring initiative and autonomy
  • Experience of working as a financial controller or similar
  • Experience of accounting software and online bookkeeping
  • Work experience in the healthcare sector

Company Description

Ultramed is a small, developing healthcare technology company, based in Penryn, Cornwall with a growing number of contracts across the UK. Ultramed’s products are a range of cloud based health related assessments used by healthcare provider organisations.

People (patients) complete required assessments online and then share their information with relevant healthcare provider organisations. This is an innovative approach to collating, presenting and transferring health related, personal information and it is an exciting time to be involved in the field of healthcare information digitalisation.

Other Application Details

What are Ultramed Offering:

  • Ultramed are offering the opportunity to develop and broaden your knowledge and skillset, and encourage a proactive approach to education and upskilling
  • Offer nature’s playground that is Cornwall!
  • The role of Business Services Assistant is a permanent, full time position – (including an initial 3 months’ probation period)
  • 40 hours per week, Monday to Friday, flexi time arrangements around core hours of 1000-1600.
  • Opportunity to negotiate weekly hours of 35-40 hours per week, pro rata.
  • Based at the Tremough Innovation Centre, on the Penryn campus of the University of Exeter and Falmouth University, TR10 9TA

To apply:

Please apply on-line by attaching your CV and a cover letter outlining why you are suitable for the role. 

For an informal conversation about the post please contact Paul Upton, Ultramed CEO and Co-founder on 0750 2228641, Monday to Friday or via email at and  

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