Account Manager

Organisation
Radix Communications Ltd
Reference
VAC-4746
Sector
Business & Management, Marketing, PR, Media & Communications, Sales, Business Development & Purchasing
Location
Penryn, Cornwall
Salary Details
£25,000-£29,000 + Bonus scheme
Hours of work
37.5 hours per week, Mon-Fri (9:00am-5:30pm).
Job Type
Permanent
Closing Date
11/04/2020
We’re looking for an extremely organised and proactive, client-focused Account Manager who enjoys working as part of a team.

Job Description

At Radix Communications, a B2B technology copywriting agency, we create content for some of the world’s brightest tech brands.  

About the role

Reporting to the Head of Client Services, you’ll be responsible for developing positive, long-term relationships with a portfolio of business-to-business marketers. It’ll be your job to provide a responsive service that adds value to their marketing. You’ll handle the scheduling and project management for every writing project that comes in from your clients, as well as looking for opportunities to build on existing relationships.

The role will require you to:

  • Manage a portfolio of clients – a mix of marketing agencies and technology brands
  • Take a genuine interest in your client’s business and marketing objectives
  • Advocate for your clients, to ensure Radix is helping them to achieve their objectives
  • Work closely with the writers to quote for projects, propose schemes of work, and agree the best writing team
  • Negotiate costs and delivery schedules with the client
  • Be responsible for timely, on-budget project delivery
  • Attend client calls and meetings to build relationships and stay abreast of the work
  • Co-operate closely with the other account managers to meet deadlines for all clients, by ensuring work is booked in efficiently
  • Keep an up-to-date forecast of your clients’ likely business value
  • Proactively pursue new opportunities with existing clients
  • Maintain our project management system (Proworkflow) and scheduling system (Outlook Calendar) with all project activity for your clients

Very few of our clients are on our doorstep. The job will sometimes require you to attend client meetings, usually in London, which can involve some pretty early starts and long train/car journeys.

Who you are

You’re someone who is dedicated to building and maintaining good client relationships. You’re driven and self-motivated, professional and unflappable under pressure. You’re a multi-tasker who takes pride in delivering excellent service to your internal team and external clients.

You’re a strong communicator, confident talking to clients at all levels of seniority. You understand that it takes a team to deliver results for your clients, and you have the drive to coordinate that effort.

Your skills and experience

Ideally, you’re someone with significant experience in an account management or project management role in a busy creative or marketing agency. If this isn’t you, but you do have extensive client-facing experience in a high-pressure business environment, we’re keen to hear from you.

You don’t need copywriting skills or a deep knowledge of the IT industry or enterprise technology to excel in this role, but a genuine interest in the written word, or business and technology would be a definite advantage.

Company Description

Who we are

Radix is a copywriting agency based in Penryn, Cornwall. Our friendly team of 17 people works from the eco-efficient riverside offices of Penryn’s Jubilee Warehouse.

We strive to be recognised as among the best in the world at B2B writing and writing consultancy. The care, pride and skill we put into every job is reflected in our growing international client base.

Predominantly in the B2B technology sector, our clients are a mix of technology firms and marketing agencies. We write for many leading global brands as well as smaller, niche businesses.

Other Application Details

Role Specifics  

  • 25 days’ holiday plus Bank Holidays and Christmas closing; pension; private health cover; and the opportunity to take a three-month sabbatical on half pay after five years’ continuous service.
  • 37.5 hours per week, Mon-Fri (9:00am-5:30pm). The role is primarily office-based, but Radix also supports flexible and remote working wherever possible. The role will sometimes require travel, depending on client needs.

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